Performance Hub - Helping third sector organisations achieve more
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Get help - Support is still available from the Hub partner organisations.

Improve your performance

Advice UK provides specialist support for free, independent advice centres and through the Hub, has researched scenarios and issues for the future of the advice sector.

bassac offers a range of performance improvement support for community-based multipurpose organisations.

The Black Development Agency helps black and minority ethnic communities in the South West of England to build their skills and capacity using a range of performance methodologies.

Charities Evaluation Services provides training and consultancy on monitoring, evaluation and quality; leads the National Outcomes Programme; and produces publications, including PQASSO, the sectors most widely used quality system.

Homeless Link provides a range of support on outcomes for organisations working with homeless people.

The National Council for Voluntary Organisations offers a range of support to third sector organisations on performance, including direct consultancy.

The New Economics Foundation  (nef), a think-and-do tank, has developed a range of resources and tools for performance management in the third sector, including DIY guides, toolkits, and research reports online.

Voluntary Norfolk provides one-to-one support and workshops across the county on quality standards, planning for performance, monitoring and evaluation, and is a partner for The SOUL Record, an outcomes measurement framework.

To find even more agencies, search the free online Support Finder.

Services for infrastructure

bassac leads the National Support Service on collaborative working.

Charities Evaluation Services runs the National Performance Programme which supports and strengthens the effective work done by local and specialist infrastructure. Services include training, mentoring, information provision and campaigning.

The National Council for Voluntary Organisations leads the National Support Service on responding to social change.

The National Association for Voluntary and Community Action supports local infrastructure organisations with internal quality issues and offers five outcome based Performance Standards which cover the delivery of infrastructure services. NAVCA members can be externally assessed against the Standards to gain the NAVCA Quality Award.